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The Info You're After


HOW OFTEN SHOULD I USE YOUR BODY SCRUB?
It is recommended to use exfoliant 2-3 times per week to get rid of dead skin cells and leave your skin healthy, hydrated and smooth. It is best not to use body scrubs 2 days in a row or every single day, as this can affect the skin's natural oil production. I like to use my body scrub on a Sunday after the weekend when I have likely over indulged, as it makes me feel fresh and detoxed, I then use it again mid week, and a third time on a Friday if I am wanting gorgeous, glowing skin for a night out or special event.
 
CAN I USE PRODUCTS WITH ESSENTIAL OILS IF I AM PREGNANT?
Many mums-to-be find Essential Oils helpful in easing pregnancy niggles, such as muscle pain, nausea or swollen ankles. They are powerful and can be highly effective, but it's important to use them sparingly. Essential Oils are absorbed through your skin and into your body, once inside your body, they work in the same way as drugs or medicines. All Moonwake Organics products contain pure, therapeutic grade Essential oils and diluted with other quality products such as Organic Coconut Oil, making them safer than applying them directly onto your skin. However, in saying this, some Essential Oils are only suitable if you're healthy and your pregnancy is going well. It is very important to check with your Doctor whether or not particular blends of Essential Oils are safe for you.
 
I'VE NEVER USED ESSENTIAL OILS BEFORE, COULD I GET A REACTION?
Essential Oils are derived from plants and are completely natural, however a small patch test should always be done before using any new products, especially if you've never used Essential Oils before. We source our Essential Oils from a local supplier who are the exclusive New Zealand agent for the Australian Botanical Products (ABP) range of essential oils. Since 1982, ABP has developed a reputation as one of the leading suppliers of essential oils for professional use across the world. ABP is the only Essential oil supplier to be approved by the Therapeutic Goods Administration (TGA), this means they conform to some of the most rigorous quality control standards in the world giving further strength to their already impressive quality promise. ABP are also certified organic (ACO), HACCP certified and have various other certifications including Halal and Kosher. Click here to learn more about ABP.
 
HOW LONG WILL MY ORDER TAKE?
At the moment deliveries are in New Zealand only. Most orders will be received within 3 business days, however can take up to 5 business days for the South Island or rural areas. If you are ordering anything custom made then this can take a little bit longer, between 7-10 business days. If you would like to order something that is out of stock, please get in touch and we can inform you when it will be back in and ready to go!

HOW MUCH WILL DELIVERY COST?
Postage will depend on the size, weight and destination. Most orders will fit within our own boxes which can take up to 3kg, and we have 2 different sizes. Alternatively we use compostable postage bags that are padded out with shredded paper. You can select your destination in New Zealand on the check-out page which will calculate shipping (between $6.00 - $13.80). If your order is larger than the weight restriction or won’t fit in our boxes or bags, then we may have to contact you directly to inform you of the size needed and additional cost which can be transferred directly to our bank account. In this instance please allow an extra 2 business days to receive your order. 
 
WHAT ARE THE PAYMENT OPTIONS?
We accept payments with Amex, MasterCard and Visa, Apple Pay, Google Pay, Pay Pal, or Shopify Pay.

 

WHAT IS YOUR RETURN POLICY?
For any unsatisfied, damaged or incorrect orders we are here to make the process as simple and stress free for you as possible. Please find more information on our returns HERE